Nestoras Chalkidis

Senior Data Scientist @ Kaizen Gaming

Nestoras Chalkidis is a Senior Data Scientist at Kaizen Gaming, specializing in GenAI. He focuses on developing and deploying intelligent AI agents and chatbots to enhance user engagement and client experience, with key contributions to projects like Casino Copilot and the CX Agent. Nestoras holds a PhD in Computer Science from the University of Liverpool, where his research applied reinforcement learning and selective classification to automated trading strategies.

Bio

CX AI Agent - Learn how we designed, built, and scaled a multi-agent Generative AI system to automate customer experience analysis across millions of survey responses and chat transcripts. Take a walk through the path to building a production-grade architecture using distributed storage, scalable data aggregation pipelines, and automated summarization workflows powered by large language models and gain practical insights into designing multi-agent orchestration patterns, managing unstructured data at scale with vector search and metadata indexing, and implementing effective analytics and real-time debugging using agent observability tools.

Presentation at GenAI Summit 4: