Agenda
In November 2025, we asked whether generative AI would change how organisations work.
In our 5th GenAI Summit we explore what happens when agents start doing the work.
The ticket closed without a human touching it. The reconciliation that ran overnight. The claim, the shipment, the code review. And the part that stays out of the launch post: the escalation path, the audit trail, the job description that no longer describes the job.
Key Issues
Those are the questions we are bringing to Athens.
Who answers them takes shape as the programme is confirmed.
Verticals
Agents do not arrive in an industry. They arrive in a workflow, in one team that decided to try. Below are the eleven verticals we are curating for 16 November, and in each one we are looking for organizations that deploy agents at work and the builders behind them, to exchange ideas and engage in an open dialogue.
New for 2026
-

Agentic Commerce
The buyer is becoming an agent. Discovery, comparison and checkout are starting to happen between software and software, and a product page written for a human eye is not the one that wins. We want the retailers and payment teams already seeing this in their traffic, next to the people building the protocols underneath. In play: what does a catalogue look like when the reader is a machine? Who owns the customer when an agent does the choosing?
-

Cybersecurity & Digital Trust
Both sides of the same technology. Agents are already triaging inside the SOC and drafting the response. They are also running on the other side, at a volume no team was staffed for. And every agent an organisation deploys itself is a new surface with no established playbook. In play: what does an autonomous agent legitimately get permission to do? Who is liable when it acts correctly on a poisoned instruction?
-

Manufacturing & Industrial Operations
Where AI meets things with mass. Planning, quality, maintenance, the plant floor, environments where a wrong answer has a physical cost and a shift pattern around it. The region's industrial groups have more real deployment behind them than the discourse gives them credit for. In play: how do you connect a model to twenty years of OT data and equipment older than the internet? Where does physical AI stop being a conference word?
-

Shipping & Logistics
The home advantage. Chartering, port calls, documentation, compliance, fleet performance. A global industry run on email, PDFs and phone calls, which is to say an industry built for agents. Athens is where the decision-makers already are. In play: which parts of a voyage run end to end without a person? What happens to a margin that lives in paperwork?
Returning, with a harder question
-

Financial Services & Fintech
Underwriting, risk, fraud, collections, compliance, the back office. In play: what does an auditable agent decision look like on paper?
-

People, Talent & the Future of Work
Hiring into a shrinking entry level, career paths through work agents now do, reskilling that is not a slide. In play: what do you owe the team you are automating alongside?
-

Marketing, Creative & Customer Experience
Brand inside a machine-mediated funnel, creative teams whose leverage changed shape, measurement that stopped measuring. In play: what is scarce now?
-

Health, Pharma & Life Sciences
Discovery, trials, regulatory writing, diagnostics, and the highest evidentiary bar in the building. In play: what does clinical-grade validation of a generative system require, and who signs it?
-

Energy & Utilities
Grid operations, trading, asset management, field service. This industry deploys AI and powers it. In play: what does agentic AI cost in megawatts, and who is planning for that load?
-

Public Sector, Legal & Governance
The AI Act as an implementation project rather than a talking point, procurement, citizen services, and the legal function's own rebuild. In play: how do you build against a rulebook that is still moving?
-

Tourism & Hospitality
Booking and distribution, revenue management, multilingual guest service, itinerary building, in the industry where this region competes globally and margin turns on occupancy. In play: which guest conversations should never leave a human's hands?
C-Suite Discussions
Two exchanges on 16 November bring together the people who sign this off. Chief executives, boards and functional leaders from the region's largest organisations, in conversation rather than on a podium.
-

Agents at Work: The Decision
How far to go, how fast, and on whose evidence. Where the capital goes, what gets stopped, and what these leaders would do differently having already done it once.
-

Agents at Work: The Organisation
What comes after the decision. Operating model, accountability lines, and the culture of a company whose workforce is now partly software. Candid, from people far enough in to have made mistakes worth hearing about.