Dirk Ramhorst is Chief Transformation Officer at ServiceNow, bringing more than 25 years of leadership experience in digital transformation, enterprise technology, and business strategy. In his current role, he advises C-level executives across EMEA on AI-driven transformation, AI governance, and enterprise platform adoption, helping organizations translate AI ambition into measurable business outcomes. Before joining ServiceNow, Dirk held senior executive positions at leading global organizations, including Chief Information Officer at Evonik Industries, CIO and Chief Digital Officer at WACKER Chemie, and senior IT and digital leadership roles at BASF and Siemens. Throughout his career, he has led large-scale transformation initiatives, modernized enterprise operating models, and driven innovation across complex international organizations. Dirk is an MIT-certified Chief Technology Officer and holds executive education qualifications from INSEAD and the University of St. Gallen.